Member & Tag

Organize every friend and member: view and filter members on each platform, merge one person’s identities with OakMega Member, segment with tags, and blacklist people who should no longer receive messages.

• Create and manage tags：Tags are the basis of segmentation: post articles, chatbots and routing links all use them to pick their audience. This article covers organizing tags with folders, creating strength and expiry tags, moving and deleting them, and the Free plan's limits.
• View and filter LINE members：In LINE Member Management, see whether each LINE member is a friend and whether you can message them, find the members you need with search and advanced filters, then tag them in bulk or download their data. This article covers the list's columns, including and excluding in filters, and what to watch out for with batch actions.
• View and filter Facebook, Instagram and WhatsApp members：Under Meta, each platform's Member Management lists the people who have interacted with your Facebook Page, Instagram business account or WhatsApp account. Use Account to see only one page or account, then search, filter, tag in bulk or download data. This article covers the three platform lists, the columns you can turn on, and what's different from LINE Member Management.
• Keep follow-up notes on members with Notebooks：Notebooks in Member Data let agents and sales staff write call details, visit outcomes and next follow-ups on the member, so anyone in the workspace who opens that member sees them. This article covers where Notebooks are, how to add, edit and delete notes, who can view and write them, and the separate activation it needs.
• Add members to the blacklist：Blacklisted members no longer receive post articles and don't trigger chatbots. This article covers adding and removing members, what the blacklist doesn't block, and how it differs from a member blocking your official account.