Approved pages
| Asset | Format | Max file size | Recommended size | Display rules and limits |
|---|---|---|---|---|
| Fixed Top Bar logo | JPG, JPEG, PNG | 10 MB | 600 x 600px | If the size doesn't match, the image is scaled proportionally and centered, with the extra space left blank |
| Preview thumbnail | JPG, JPEG, PNG | 10 MB | 1200 x 630px | — |
Forms
| Asset | Format | Max file size | Recommended size | Display rules and limits |
|---|---|---|---|---|
| Option image for choice questions | JPG, JPEG, PNG | 10 MB | 600 x 600px | Cropped automatically to 1:1 if the size doesn't match; only Block Style options can have images |
| Preview thumbnail | JPG, JPEG, PNG | 10 MB | 1200 x 630px | — |
Passes
| Asset | Format | Max file size | Recommended size | Display rules and limits |
|---|---|---|---|---|
| Pass image | JPG, JPEG, PNG | 10 MB | 1200 x 900px | Pass cards in the Wallet are shown at 4:3; if the size doesn't match, the image is scaled proportionally and centered, with the extra space left blank. The claim page shows the whole image at its original ratio |
| Wallet banner | JPG, JPEG, PNG | 10 MB | 1400 x 300px | If the size doesn't match, the image is scaled proportionally and centered, with the extra space left blank |
| Wallet logo | JPG, JPEG, PNG | 10 MB | 600 x 600px | Cropped automatically to 1:1 if the size doesn't match, and shown as a circle |
| Promo code upload | CSV | 10 MB | — | — |
Content editor
The content editor in web-based tools such as approved pages and forms accepts the following assets.
| Asset | Format | Max file size | Recommended size | Display rules and limits |
|---|---|---|---|---|
| Image | JPG, JPEG, PNG | 10 MB | 1920 x 1080px | The default image shared by all devices |
| Switch Image for Mobile Version | JPG, JPEG, PNG | 10 MB | 1080 x 1440px | Appears only after you turn on Switch Image for Mobile Version; phones show this image instead |
| Video | MP4, WMV, MOV | 200 MB | 1920 x 1080px | — |
| PDF (Upload File) | 100 MB | — | — | |
| PDF (Embed URL) | 100 MB | — | — | |
| File | Any format | 100 MB | — | A file for visitors to download |
Link preview thumbnails
The preview thumbnail shown when a deep link, New/Existing Friend Link or Tag Routing Link is shared has the same specs for all three.
| Asset | Format | Max file size | Recommended size | Display rules and limits |
|---|---|---|---|---|
| Deep link – Link Preview Thumbnail | JPG, JPEG, PNG | 10 MB | 1200 x 630px | Facebook: shows the whole image at its original ratio LINE, Instagram: cropped to 1:1 |
| New/Existing Friend Link – Link Preview Thumbnail | JPG, JPEG, PNG | 10 MB | 1200 x 630px | Facebook: shows the whole image at its original ratio LINE, Instagram: cropped to 1:1 |
| Tag Routing Link – Link Preview Thumbnail | JPG, JPEG, PNG | 10 MB | 1200 x 630px | Facebook: shows the whole image at its original ratio LINE, Instagram: cropped to 1:1 |