Good gets even better: More complete Facebook integration

This update brings deeper integration between Facebook and OakMega, from chatbot improvements to Messenger home and menu settings, and even Facebook ad click records in Service Center. These deeper integrations will greatly improve your results on Facebook.

Here's what's integrated, by feature:

Facebook chatbots

• Added the carousel (Generic Template) format

• Added the JSON format, which lets you send many message formats that follow Facebook Template specifications by entering JSON directly
• Added the API format for OakMega custom development
• Added Quick replies that can collect phone numbers and email
  • Messenger automatically picks up the phone number or email the friend set in Facebook and sends it to the Messenger chat room when the friend taps it. Collecting phone numbers or email this way saves friends from typing them manually, but they also can't edit them and can only send the phone number or email set in Facebook.

• Added chatbot trigger links: when a friend clicks the link, this chatbot's message is automatically sent to them

Messenger home and menu

Messenger home and menu lets you manage the Welcome screen content and Persistent Menu buttons for every Messenger chat room connected to OakMega Social CRM.

You can manage all connected Facebook accounts right in the OakMega admin console, and use deep links and trigger chatbots, making unified management much more efficient.

Service Center

• Added Facebook ad click records to the conversation chat room

• Improved the performance and interface of select all and batch actions
• Select all is now available for non-service conversations