Service Center settings: Custom roles and action permissions

Service Center used to have only 2 roles, manager and agent, which could feel limiting as teams take on more varied responsibilities.

The new Role Management feature lets you define your own roles based on actual departments, positions or tasks (for example, Marketing, VIP agent or night-shift service) and fine-tune their action permissions. Every action, from viewing conversations and sending messages to assigning organizations / agents, can be checked individually, so each agent does exactly their part and team management becomes more flexible and secure!

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If you have any questions, contact your OakMega representative or see the guide: Service Center role settings →

Improvements

• Added recommended aspect ratios for images in form multiple-choice questions

Fixes

• The share QR Code of chatbots displayed incorrectly
• Batch uploading tags might not run correctly