Service Center 3.0: the biggest redesign ever is here

We're officially launching Service Center 3.0! This update isn't just a visual refresh. It's a complete upgrade that improves both the user experience and your service team's efficiency.

With a brand-new design, clearer information and smoother workflows, it helps service teams work more efficiently and deliver a "faster, more accurate, better" service experience.

The new member card has been redesigned to show tags, profile details and member history in a more intuitive, easier-to-read way.

Agents can read tags at a glance and quickly edit and copy data, understanding each member's needs precisely and providing personalized service even under pressure.

The all-new Advanced Filter takes member management to a whole new level. With a clean interface and smooth operation, you can even add multiple tags directly. Whether it's complex conditions or a quick search, you can find your target instantly.

Filtering performance has also improved by more than 300% in this update. Even with more than 100,000 members, it stays extremely fast, helping service teams find VIPs in the shortest time and greatly improving efficiency and accuracy.

Service Center 3.0 isn't just a redesign. It's a complete upgrade in service efficiency and user experience!

Sign in to Social CRM now and experience a new level of faster, more accurate and more personalized service!

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Note: Service Center 2.0 will be retired on 2025/12/21. Please switch to Service Center 3.0 as soon as possible. If you have any questions, contact your OakMega representative or see the OakMega Support Center.

Even more efficient: new "Recently used" section

When you select tags or deep links, a "Recently used" section now shows items you've used recently for quick access!