Full Instagram integration is live
Following Facebook, Instagram is now officially a supported platform in OakMega. Beyond basic chatbots, it integrates directly with Service Center, so you can reply to customers' Instagram DMs right in OakMega!
- You can connect an Instagram account in Platforms
- Service Center integrates the Instagram Inbox
- In Service Center settings, you can select Instagram as a channel an agent is responsible for
- On the Service Center page, you can select Instagram to view and reply to Instagram members' messages
- Instagram chatbots launch at the same time
- New Story mention chatbot
- New Story reply chatbot
- Added Instagram member management
- Batch audience download
- Batch tagging