Follow-up actions: Seamlessly connect forms and messaging apps

After a friend fills out a form and closes the web page, you can set up "Follow-up actions" to send a LINE message, with support for all kinds of automated formats, linking the web and messaging app journeys. For example, after a friend completes event registration by filling out a form, they can then receive an event admission QR Code.

Follow-up actions can send custom messages for three form-filling situations:

1. First time filling out the form
2. Not the first time filling out the form (second time onward)
3. Every time the form is filled out You can send (or not send) different messages for each situation, making marketing easier and saving budget.

Forms that support follow-up actions include:

• Questionnaire
• Service form
• Member form

Improvements

• Message search in One-on-One Chat is now 10x faster 🚴 → 🛩

• You can send a message right after searching messages

Fixes

• Emoji could appear garbled when agents linked their LINE accounts