---
url: https://docs.oakmega.com/en/troubleshooting/broadcast-not-sent.md
description: >-
  When a post wasn't sent, or some friends say they didn't get it, check the
  post status, the failure reason, the audience settings, and whether the friend
  blocked you or is on the blacklist. Causes are listed from most to least
  common, each with how to fix it.
---

When a post wasn't sent, check the following in order; the most common causes come first.

## 1. Check the post status

In the navigation bar, click **LINE** and choose **Post Article**. Filter by status on the left, find the post and look at its status:

| Status | Meaning | What to do |
|---|---|---|
| **Draft** | Not published yet | Open it and click **Publish immediately**, or turn on scheduling and set a time |
| **Scheduled** | The scheduled time hasn't come yet | Wait, or change the time or publish immediately (it can't be edited within 2 minutes before publishing) |
| **Processing** | Being sent; large audiences take a while | Wait a moment and refresh |
| **Failed** | Something went wrong while sending | See the failure reason in the next section |
| **Published** | Sent | If someone says they didn't get it, see section 3 |

## 2. Failed: read the failure reason

1. Click **Failed** on the left.
2. Click the post. A red box at the top of the information panel on the right shows why it failed.

![The post list filtered to Failed; the post information on the right shows status Failed and a red box reading "Unable to Publish: The pass in the post does not exist, or the remaining quantity is less than the audience size." with a Go to Pass button](https://docs.oakmega.com/en/troubleshooting/images/broadcast-not-sent-01-failed.png)

The title of the red box is the reason:

| Red box title | Cause | What to do |
|---|---|---|
| **Insufficient Message Quota** | The message fee for this publish exceeds your plan's available quota | Contact OakMega to top up, then schedule again |
| **LINE Channel Access Token Forbidden** | The LINE Official Account authorization expired | Ask a workspace admin to reconnect the LINE Official Account |
| **LINE Server Request Failed** | The post contains content that doesn't meet LINE's format rules | Check the message formats (for example links and images in card or image map messages), fix them and publish again from a draft copy |
| **Server Error** | LINE's service had a problem | Try again later; contact OakMega if it keeps happening |
| **Unable to Publish** | The pass in the post doesn't exist, or fewer remain than the audience size | Click **Go to Pass** to add more or choose another pass |

* **Failed posts can't be deleted or edited directly.** Use **Duplicate as Draft** from "⋯" at the end of the row, fix it and publish again.
* If the post contains a pass, the red box also says whether the passes were already given out, even though the post itself wasn't sent.

## 3. Published, but someone says they didn't get it

A published post was sent to everyone in its audience. People who didn't get it usually fall into one of these:

1. **They weren't in the audience.** Open the post and check the **Audience Setting**: with tags, advanced filters or an audience pack, the person may not match. Choosing recent active members under **audience member status**, or turning on **random publish** to pick only some people, also leaves people out.
2. **The audience pack expired.** Audience packs are created when exported and don't update on their own; re-export them when they expire or show an error.
3. **They blocked your LINE Official Account.** People who block you get no messages.
4. **They're on the blacklist.** Blacklisted members don't receive posts; see [Add members to the blacklist](https://docs.oakmega.com/en/guide/members/blacklist.md).
5. **Their LINE notification settings.** If they turned off notifications for your account, the message arrived but didn't show a notification.

## 4. Test before you publish

Before publishing, use **Test publish** in the top-right of the editor to send the post to your message test members and check the content and formatting. This avoids errors like "LINE Server Request Failed". See [Set up message test members](https://docs.oakmega.com/en/guide/messages/broadcast-test-member.md).

## Next steps

* [Post articles to LINE friends](https://docs.oakmega.com/en/guide/messages/friend-broadcast.md)
* [Set up message test members](https://docs.oakmega.com/en/guide/messages/broadcast-test-member.md)
* [Glossary](https://docs.oakmega.com/en/glossary.md)