---
url: https://docs.oakmega.com/en/guide/platforms/connect-line.md
description: >-
  Connect your LINE official account to an OakMega workspace to receive friends
  and messages and to use chatbots, Service Center and other features. This
  article walks through the 14 steps on the Integrate with LINE page, what to do
  in LINE Official Account Manager and LINE Developers at each step, what
  OakMega checks along the way, and the common error messages.
---

After reading this, you'll be able to connect your own LINE official account to an OakMega workspace. The whole process takes about 15 minutes and moves between three places: the **Integrate with LINE** page in OakMega, [LINE Official Account Manager](https://manager.line.biz/) (the LINE official account dashboard), and the [LINE Developers Console](https://developers.line.biz/console).

## Before you start

* **You need to be a workspace admin.** **Settings › Communication Platform Settings** is only visible to workspace admins.
* **You need to be able to manage the LINE official account**: you need the **Admin** role in LINE Official Account Manager to enable the Messaging API and change the response settings.
* **Have a phone signed in to LINE.** In step 12 you log in once with a LINE account to confirm that LINE Login is set up correctly.
* **Each workspace can only connect 1 LINE official account**, and each LINE official account can only be connected to 1 workspace.

## Start from the platform page

Go to **Settings › Communication Platform Settings**. If nothing is connected yet, the LINE section shows "**Connect LINE now!**".

![The platform page: Start connection at the top right of the LINE section, table columns Account name, Messages sent this month, Remaining messages this month and Account join URL, no data yet, and the message Connect LINE now! in the middle](https://docs.oakmega.com/en/guide/platforms/images/connect-line-01-platform-list.png)

Click **Start connection** at the top right of the LINE section to open the **Integrate with LINE** page. The page lists 14 steps. Click **Next Step** after finishing each one; at the steps that need it, OakMega checks your settings first and only moves on once the check passes.

The animation below shows clicking **Start connection** on the platform page, then **Next Step** in steps 1 and 2.

[Animation（MP4）](https://docs.oakmega.com/en/guide/platforms/images/connect-line-02-steps-1-2.mp4)

## Steps 1–2: Create a LINE official account and activate the Messaging API

1. **Step 1: Create LINE official account**: If you already have a LINE official account, just click **Next Step**. If not, click **Create New** in LINE Official Account Manager, or create one in the LINE Official Account app on your phone.
2. **Step 2: Activate Messaging API**:
   1. In LINE Official Account Manager, select the account you want to connect, click **Settings** at the top right, then click **Messaging API** on the left.
   2. If the status is **Enabled**, skip this step. If it's **Disabled**, click **Enable Messaging API**. The first time, you'll be asked to register a developer name and email.
   3. Select or create a **Provider**, for example named after your company or brand. **Once a provider is bound, it can't be changed**, so make sure you pick the right one.
   4. Follow the on-screen instructions to finish enabling it, then go back to OakMega and click **Next Step**.

## Steps 3–4: Paste the Messaging API details and confirm the account

3. **Step 3: Get Messaging API information**:
   1. In the LINE Developers Console, find the provider you just bound in the left menu, open it, then open the LINE official account labeled **Messaging API**.
   2. On the **Messaging API** tab, scroll down to **Channel access token**. If it already has a value, copy it; if not, click **Issue** on the right to issue one, then copy it. Paste it into the **Channel access token** field in OakMega.
   3. Switch to the **Basic settings** tab, scroll down to **Channel secret**, copy it into the **Channel Secret** field in OakMega, and click **Next Step**.
4. **Step 4: Confirm LINE official account**: The screen shows the name and ID of the LINE official account these details belong to. Check that it's the account you want to connect, then click **Next Step**.

The animation below shows steps 3 and 4: pasting the Channel access token and Channel Secret, then clicking **Next Step** to bring up the account confirmation. The token on screen is blurred. These two values work like keys to your account, so never share them.

[Animation（MP4）](https://docs.oakmega.com/en/guide/platforms/images/connect-line-03-steps-3-4.mp4)

The screenshot below is the confirmation screen in step 4: under "Please confirm whether this is the integrated LINE official account:" it lists the account name "OakMega 手冊示範" and the ID "@254cqmke".

![Step 4, Confirm LINE official account: the account name and an ID starting with @, followed by a reminder to go back 2 steps and re-enter the details if the account is wrong](https://docs.oakmega.com/en/guide/platforms/images/connect-line-04-check-account.png)

When you click **Next Step** here, OakMega automatically writes the Webhook URL into your Messaging API settings, so you don't have to fill it in yourself.

## Steps 5–6: Turn on the webhook and create LINE Login

5. **Step 5: Modify response settings and activate Webhook**: Go back to LINE Official Account Manager and click **Settings**, then **Response settings** on the left. Turn on **Webhooks** and **turn off the other 3 options**: chat, the greeting message, and auto-response messages. Go back to OakMega and click **Next Step**; OakMega checks that the webhook is on.
6. **Step 6: Create LINE Login**:
   1. In the LINE Developers Console, open the same provider, click **Create a new channel**, and choose **LINE Login**.
   2. Choose the **Region to provide the service** (for example, Taiwan) and the **Company or owner's country or region**.
   3. Upload a **Channel icon** and fill in the **Channel name** and **Channel description**. We recommend matching all of them to your LINE official account.
   4. Under **App types**, check **Web app**, uncheck **Require two-factor authentication**, and enter your email in **Email address**.
   5. Check the box to agree to the LINE Developers Agreement and click **Create**. Go back to OakMega and click **Next Step**.

The animation below shows steps 5 and 6: after turning on the webhook in LINE, clicking **Next Step**, passing OakMega's check into step 6, and clicking **Next Step** again.

[Animation（MP4）](https://docs.oakmega.com/en/guide/platforms/images/connect-line-05-steps-5-6.mp4)

## Steps 7–9: Paste the LINE Login details, link the official account and get email permission

7. **Step 7: Get LINE Login information**: Open the LINE Login channel you just created. On the **Basic settings** tab, copy the **Channel ID** and **Channel secret**, paste them into OakMega, and click **Next Step**.

The animation below shows step 7: pasting the Channel ID and Channel secret, clicking **Next Step**, and moving on to step 8 once OakMega's check passes.

[Animation（MP4）](https://docs.oakmega.com/en/guide/platforms/images/connect-line-06-step-7.mp4)

8. **Step 8: Connect LINE Login and LINE official account**: Further down the same page, find **Linked LINE Official Account**, click **Edit**, choose the LINE official account you're connecting, and click **Update**. Go back to OakMega and click **Next Step**.
9. **Step 9: Get Open ID Email permission**: Further down the same page, find **Email address permission** and click **Apply**. Check both consent boxes, upload your LINE official account's logo under **Screenshot**, and click **Submit**. Once the status changes to **Applied**, go back to OakMega and click **Next Step**; OakMega checks that the permission has been granted.

The animation below shows steps 8 and 9: clicking **Next Step** in each, then moving on to step 10 once OakMega's email permission check passes.

[Animation（MP4）](https://docs.oakmega.com/en/guide/platforms/images/connect-line-07-steps-8-9.mp4)

## Steps 10–11: Set the Callback URL and publish LINE Login

10. **Step 10: Set Callback URL**: In the LINE Login channel, switch to the **LINE Login** tab, find **Callback URL**, and click **Edit**. Enter `https://urli.ai/auth_line` and click **Update**. Go back to OakMega and click **Next Step**.
11. **Step 11: Publish LINE Login**: At the top of the LINE Login channel page, click the **Developing** status, then click **Publish** in the pop-up. Go back to OakMega and click **Next Step**.

Once published, a channel can't be switched back to Developing. That's LINE's rule. As long as the Callback URL is correct, going live causes no problems.

The animation below shows steps 10 and 11: after setting the Callback URL and publishing in LINE Developers, click **Next Step** in OakMega twice to reach step 12.

[Animation（MP4）](https://docs.oakmega.com/en/guide/platforms/images/connect-line-08-steps-10-11.mp4)

## Step 12: Verify LINE Login

12. Click **LINE Login verification site** to open the LINE login page in a new tab. Log in with a LINE account (you can scan the QR code with LINE on your phone; the first time, you may also need to enter a verification code on your phone). After you grant permission, the page redirects a few times and finally shows "**驗證成功！**" (Verification successful!). Close that tab, go back to OakMega, and click **Next Step**.

The screenshot below is step 12: the "LINE Login verification site" link at the top, with notes below that verification goes through several redirects and which steps to check if it fails.

![Step 12, Verify LINE Login accuracy: click LINE Login verification site; after a successful verification you can proceed to the next step; if verification fails, check steps 8, 9, 10 and 11](https://docs.oakmega.com/en/guide/platforms/images/connect-line-09-verify-step.png)

The animation below shows step 12: click **LINE Login verification site** (in real use it opens LINE login in a new tab), then come back after a successful verification and click **Next Step** to reach step 13.

[Animation（MP4）](https://docs.oakmega.com/en/guide/platforms/images/connect-line-10-step-12.mp4)

This login only confirms that LINE Login is set up correctly. Any LINE account will do; it won't add the official account as a friend or receive any messages.

## Steps 13–14: Turn on shareTargetPicker and finish connecting

13. **Step 13: Open shareTargetPicker**: In the LINE Login channel, switch to the **LIFF** tab and turn on the **shareTargetPicker** toggle (the first time, you'll be asked to agree to the terms of use for information, then click **Enable**). Go back to OakMega and click **Next Step**.
    The LIFF app on this tab only appears after you finish step 12, because OakMega creates a LIFF for checking purposes in that step.

The animation below shows step 13: after turning on shareTargetPicker in LINE Developers, click **Next Step**. Once OakMega's check passes, you move on to step 14.

[Animation（MP4）](https://docs.oakmega.com/en/guide/platforms/images/connect-line-11-step-13.mp4)

14. **Step 14: Integrate with LINE**: Click **Connect**. OakMega automatically creates the data it needs in LINE Developers, which may take a moment. When you see "**Connection successful!**", you're done. Click **Back to platform**.

The animation below shows step 14: click **Connect**, wait while OakMega sets things up, and the **Connection successful!** dialog appears.

[Animation（MP4）](https://docs.oakmega.com/en/guide/platforms/images/connect-line-12-step-14.mp4)

The screenshot below shows the success dialog: the title Connection successful!, a line saying your workspace is now connected to the LINE official account, and the **Back to platform** button in the bottom-right corner.

![The success dialog: title Connection successful!, the message Your workspace has been successfully connected to the LINE official account., and a Back to platform button at the bottom right](https://docs.oakmega.com/en/guide/platforms/images/connect-line-13-success.png)

## After connecting

Back on **Settings › Communication Platform Settings**, the LINE section lists the official account you just connected. In the screenshot below, the account name is "OakMega 手冊示範" and the ID is "@254cqmke", with 0 messages sent this month and 200 remaining messages this month. On the right are the account join URL and two buttons: copy URL and QR Code.

![The LINE section of the platform page: OakMega 手冊示範 @254cqmke, Messages sent this month 0, Remaining messages this month 200, Account join URL https://line.me/R/ti/p/@2…, with copy and QR Code buttons on the right](https://docs.oakmega.com/en/guide/platforms/images/connect-line-14-connected.png)

| Column | What it shows |
|---|---|
| Messages sent this month | Number of messages sent from this LINE official account this month |
| Remaining messages this month | Number of messages you can still send this month under your LINE official account plan (for example, 200 per month on LINE's Light plan) |
| Account join URL | The URL people use to add this LINE official account as a friend. You can copy it or download a QR code |

After connecting, a LINE icon also appears at the bottom right of this workspace's card in the workspace list.

## How it works

* **Why two channels, Messaging API and LINE Login?** The Messaging API handles sending and receiving messages: messages from friends reach OakMega through the webhook, and OakMega replies or sends messages with the Channel access token. LINE Login handles "who is this": web-based tools such as approved pages, forms and passes, as well as deep links, rely on it to get a member's LINE identity.
* **Why turn on only the webhook in the response settings?** With the webhook on, messages reach OakMega, and OakMega's chatbots and Service Center reply. If LINE's own chat, greeting message and auto-response messages are also on, they reply alongside OakMega, and friends may get two responses.
* **What does OakMega do in step 14?** It creates the LIFF apps that web-based tools, deep links and the share function need in your LINE Login channel, and creates a QR code and share link for the add-friend URL. All of this is automatic. Don't delete these manually in LINE Developers, or the related features will stop working.
* **What's checked at each step**:

| Step | What OakMega checks |
|---|---|
| Step 3 | The Channel access token is valid and belongs to the same channel as the Channel secret; this official account isn't connected to another workspace |
| Step 4 | Automatically writes the Webhook URL to the Messaging API |
| Step 5 | The LINE official account's webhook is on |
| Step 7 | The Channel ID and Channel secret are correct; this LINE Login isn't connected to another workspace |
| Step 9 | LINE Login has been granted email permission |
| Step 12 | Someone has successfully logged in through the verification site; once it passes, OakMega creates a LIFF for checking purposes |
| Step 13 | shareTargetPicker is on |

## FAQ

### Channel access token or Channel secret error

One or both of the values pasted in step 3 are wrong, or they come from different channels. Make sure you copied the Channel access token from the **Messaging API** tab and the Channel secret from the **Basic settings** tab of the same channel, with no extra spaces before or after.

### This LINE official account has already connected to another workspace

This LINE official account is already connected to another OakMega workspace, and an official account can only be connected to one workspace. There's no button in OakMega to disconnect LINE; to remove it from the original workspace, contact your OakMega representative, or use a different official account.

### Webhook not active

The webhook from step 5 isn't on yet. In LINE Official Account Manager, go to **Settings › Response settings**, turn on **Webhooks**, then click **Next Step**. If it's already on and you still see this message, click **Back** to return to step 4 and click **Next Step** again so OakMega rewrites the Webhook URL.

### Channel ID or Channel secret error

In step 7 you need the values from the LINE Login channel, not the Messaging API channel. Each channel has its own Channel ID and Channel secret; copy them from the **Basic settings** tab of the LINE Login channel.

### This LINE Login has already connected to another workspace

This LINE Login channel is already used by another workspace. Create a new LINE Login channel in LINE Developers.

### OpenID Connect not enabled

The email permission application from step 9 isn't complete. Make sure the status of **Email address permission** is **Applied**.

### LINE Login has not been verified or is incorrect

The verification in step 12 isn't done yet, or it failed. Click **LINE Login verification site** again; it only counts as done once you see "**驗證成功！**" (Verification successful!) after logging in. If the verification site shows a failure, check steps 8, 9, 10 and 11 in order: is the official account linked, has email permission been applied for, is the Callback URL correct, and has the channel been published.

### shareTargetPicker not enabled

The toggle from step 13 isn't on yet. Go to the **LIFF** tab of the LINE Login channel and turn on **shareTargetPicker**. If you still see this message after turning it on, wait a minute or two and click **Next Step** again.

### You have already connected LINE!

This workspace already has a LINE official account connected, and each workspace can only connect 1. There's no button in OakMega to disconnect LINE; to switch accounts, contact your OakMega representative.

## Next steps

* [Connect an Every8d SMS account](https://docs.oakmega.com/en/guide/platforms/connect-sms.md)
* [Understand workspaces and accounts](https://docs.oakmega.com/en/guide/getting-started/workspace-and-account.md)
* [Get started with Service Center: add agents and organizations](https://docs.oakmega.com/en/guide/service-center/setup-members-and-organizations.md)