--- url: https://docs.oakmega.com/en/guide/messages/sms-template.md description: >- Save your SMS content as templates, keep them organized in folders, and pick them when you send an SMS. This article covers where SMS templates live, how to create and delete them, and how they differ from LINE message templates, such as the 66-character limit per message and text-only content. --- By the end of this article you'll be able to save the content you send by SMS (a campaign notice, a pickup reminder) as SMS templates, keep them tidy in folders, and pick them whenever you send an SMS. ## Before you start * You need the **Pro plan or above**. * You need **Template Management** permission in the **SMS** section. **View Only** lets you browse and preview. To create, edit, duplicate, move or delete you need **Editable**; otherwise the button shows "**No Edit Permission**". * SMS templates and LINE message templates are **two separate lists**. For LINE templates, see [Create LINE message templates](https://docs.oakmega.com/en/guide/messages/template-management.md). ## Get to know SMS Template Management In the navigation bar, click **Advanced Features** and choose **Template Management** under **SMS**. The badge at the top-left of the page says **SMS**, so you can tell you're not in LINE's Template Management. The screenshot below shows the SMS Template Management page. On the left are **All Templates** and the **Folder List**, with the number of templates next to each folder. On the right are the templates in the current folder: each row has **Template Name**, **Template Preview** and **Creation Time**, with edit (pencil) and "⋯" buttons at the end. ![The SMS Template Management page: the badge at the top-left says SMS; on the left are All Templates and three folders with "Anniversary Sale" selected; on the right, one template "Anniversary sale SMS" whose preview shows the text, with edit and "⋯" at the end of the row](https://docs.oakmega.com/en/guide/messages/images/sms-template-01-list.png) Folders work just like LINE templates: click "**+**" next to **Folder List**, enter a **Folder name** (up to 30 characters) and click **Confirm**. **Deleting a folder also deletes the templates in it.** ## Create an SMS template 1. Click the folder you want on the left, then click **Create** in the top-right. If **All Templates** is selected, you'll be asked to **Select Folder** first. 2. Under **Basic Settings**, enter a **Template Name** (up to 100 characters). 3. In the **Message** section, click **Text**. It's the only message type for SMS templates. 4. Type the SMS content, **up to 66 characters per message**. **Preview** on the right updates as you type. 5. Click **Text** again to add another message if you need to. A template holds up to 5 messages. 6. Click **Save** in the top-right. You'll see "**Created successfully**" and return to the folder. The animation below clicks **Create** in the "Anniversary Sale" folder, enters the template name "Anniversary sale SMS", then clicks **Text** to add a message. [Animation（MP4）](https://docs.oakmega.com/en/guide/messages/images/sms-template-03-create.mp4) Next it types the SMS content, the same text appears in the preview on the right, and it clicks **Save**. Back in the folder, the new template is in the list. [Animation（MP4）](https://docs.oakmega.com/en/guide/messages/images/sms-template-04-save.mp4) The screenshot below shows the edit page filled in but not yet saved. **Message (1/5)** contains one text message, and the character counter at the bottom-right shows "**/66**". Below it, **Text** is the only type you can add, and the preview on the right shows the SMS. ![The SMS template edit page: template name "Anniversary sale SMS", one text message under Message (1/5) with a 66-character limit, only the Text type below, and the same text in the preview on the right](https://docs.oakmega.com/en/guide/messages/images/sms-template-02-editor.png) ## Duplicate, move and delete SMS templates Click "⋯" at the end of a template's row to **Duplicate** it (a copy in the same folder with "(Copy)" added to the name), **Move** it to another folder, or **Delete** it. Deleting asks "**Are you sure you want to delete "template name"?**"; click **Delete** to confirm. To change the content, click the pencil at the end of the row, edit, then click **Save**. The animation below clicks "⋯" on "Anniversary sale SMS", chooses **Delete** and confirms with **Delete**; the template disappears from the list. [Animation（MP4）](https://docs.oakmega.com/en/guide/messages/images/sms-template-05-delete.mp4) ## SMS templates vs. LINE message templates Both kinds are managed the same way. They differ in what they can hold and where they're used: | | SMS templates | LINE message templates | |---|---|---| | Location | Advanced Features › SMS › Template Management | LINE › Template Management | | Message types | Text only | 13 types, including text, image, video, flex message and carousel | | Text limit per message | 66 characters | 500 characters | | Messages per template | Up to 5 | Up to 5 | | Permission | SMS › Template Management | LINE › Template Management | | Where they're used | Features in the old dashboard such as member journeys (for example the "**Send SMS message**" step) | Post Article, Group Post and LINE Chatbot in the new dashboard | Templates and folders aren't shared between the two: LINE templates don't show up in SMS Template Management, and vice versa. ## How it works * **Each message is limited to 66 characters.** An SMS can only hold so many characters, so the editor caps each text message at 66. For longer content, split it across several text messages instead of squeezing it into one. * **Nothing in the new dashboard references SMS templates yet.** The SMS templates you create here are for features in the old dashboard, such as the "Send SMS message" step in member journeys. Deleting a template still warns "**Deleting the template will affect features referencing this template.**", so make sure no member journey is still using it before you delete. * **The edit page doesn't save automatically.** If you leave without saving, you'll be asked "**Confirm to leave create template?**", and your edits won't be kept. ## FAQ ### Message content cannot be completely empty The template has no messages yet, or the messages are empty. Add at least one text message with content, then click Save. ### I can't type any more Each text message holds up to 66 characters. Split the content into two text messages (a template holds up to 5), or shorten it. ### No Edit Permission Your SMS › Template Management permission is View Only. Ask a workspace admin to change it to Editable. ## Next steps * [Create LINE message templates](https://docs.oakmega.com/en/guide/messages/template-management.md) * [Set up message test members](https://docs.oakmega.com/en/guide/messages/broadcast-test-member.md) * [Glossary](https://docs.oakmega.com/en/glossary.md)