---
url: https://docs.oakmega.com/en/guide/members/blacklist.md
description: >-
  Blacklisted members no longer receive post articles and don't trigger
  chatbots. This article covers adding and removing members, what the blacklist
  doesn't block, and how it differs from a member blocking your official
  account.
---

By the end of this article you'll be able to blacklist members you no longer want to contact proactively, view and remove them on the Blacklist page, and know what the blacklist does and doesn't block.

## Before you start

* You need the **Pro plan or above**.
* To add someone to the blacklist, you need **Editable** permission for the member list you're in (for example **LINE Member**). To view and remove people on the Blacklist page, you need **Blacklist** permission. People with view-only permission can't use the add and remove options.
* The blacklist applies to the **OakMega Member**: once added, that member counts as blacklisted on every communication platform. For how "blacklist" differs from "blocking", see the [glossary](https://docs.oakmega.com/en/glossary.md).

## What the blacklist blocks

This table shows what changes once a member is blacklisted:

| Situation | After blacklisting |
|---|---|
| Receiving **post articles** | ✗ Not received |
| Triggering **chatbots** | ✗ Not triggered |
| An agent messaging them in **Service Center** | ✓ Still possible |
| The member sending messages, filling in forms, joining sweepstakes | ✓ Still possible |
| Appearing in **Member Management** lists | ✗ Hidden; listed on the Blacklist page instead |

In other words, the blacklist stops content the system sends out on its own, but it doesn't cut off conversations with real agents.

## Add a member to the blacklist

1. Find the member in **LINE › Member Management** or **Member & Tag › OakMega Member Management**, and click them to open **Member Data** on the right.
2. Click "⋯" in the top-right of Member Data and choose **Add to Blacklist**.
3. The confirmation dialog shows "**Confirm to add member to blacklist?**" with an explanation of what the blacklist does.
4. Click **Confirm**.

The animation below opens a member in LINE Member Management, opens the "⋯" menu, and chooses **Add to Blacklist**, bringing up the confirmation dialog. (It stops at the dialog and doesn't actually add anyone.)

[Animation（MP4）](https://docs.oakmega.com/en/guide/members/images/blacklist-02-add-to-blacklist.mp4)

The screenshot below shows the confirmation dialog. The title is "Confirm to add member to blacklist?", and the text explains that blacklisted LINE friends can't receive published articles or trigger chatbots, but can still send messages, fill out forms and join sweepstakes. **Cancel** and **Confirm** are in the bottom-right.

![The add-to-blacklist confirmation dialog: title "Confirm to add member to blacklist?", an explanation of the blacklist's effects, and Cancel and a red Confirm button in the bottom-right](https://docs.oakmega.com/en/guide/members/images/blacklist-03-confirm-dialog.png)

## View and remove blacklisted members

In the navigation bar, click **Member & Tag** and choose **Blacklist**.

The screenshot below shows the Blacklist page. **Blacklist** and the **Count** are in the top-left, and below them you can filter by **Communication Platform**. When no one is blacklisted yet, the page shows "**Start managing your blacklist**".

![The Blacklist page: title Blacklist, Count 0, the Communication Platform filter set to All, an empty-state illustration below, and a Display Fields button in the top-right](https://docs.oakmega.com/en/guide/members/images/blacklist-01-empty.png)

The Blacklist page uses the same kind of list as Member Management, so search, advanced filters and display fields work the same way. See [View and filter LINE members](https://docs.oakmega.com/en/guide/members/line-member-list.md).

To remove a member from the blacklist:

1. On the Blacklist page, click the member to open **Member Data**.
2. Click "⋯" in the top-right and choose **Remove from Blacklist**.
3. In the dialog "**Confirm to remove member from blacklist?**", click **Confirm**.

Once removed, the member returns to the Member Management lists, and post articles and chatbots start reaching them again.

## How it works

### Blacklist vs. blocking

Both mean the person stops getting your messages, but different people decide:

| | Blacklist | Blocking |
|---|---|---|
| Who decides | Your team | The member, by blocking your official account in LINE |
| Scope | All communication platforms of this OakMega Member | LINE only |
| Where you see it | Member & Tag › Blacklist | LINE Member Status shows **Blocked** and Messaging Status shows **Cannot** |
| Can Service Center message them | Yes | No (LINE doesn't allow messages to people who blocked you) |
| How to undo | Remove them from the blacklist | Only the member can unblock |

### Member data downloads exclude blacklisted members

When you use **Download Member Data** in Member Management, blacklisted members aren't included in the file.

## FAQ

### I can't click Add to Blacklist

Your permission for this member list (for example **LINE Member**) or for **Blacklist** is view-only. Ask a workspace admin to change it to **Editable**.

### They're blacklisted but still get messages from an agent

That's expected. The blacklist doesn't block Service Center conversations, only post articles and chatbots. If you don't want to keep talking, close the conversation in Service Center.

### I can't find a member in LINE Member Management

They may be on the blacklist. Blacklisted members don't appear in the Member Management lists; look under Member & Tag › Blacklist.

## Next steps

* [View and filter LINE members](https://docs.oakmega.com/en/guide/members/line-member-list.md)
* [Create and manage tags](https://docs.oakmega.com/en/guide/members/tag-management.md)
* [Glossary](https://docs.oakmega.com/en/glossary.md)