---
url: https://docs.oakmega.com/en/changelog/2-36-1-0.md
description: >-
  Released on 2026/07/02, version 2.36.1.0: Service Center settings now support
  custom roles and action permissions.
---

## Service Center settings: Custom roles and action permissions

Service Center used to have only 2 roles, manager and agent, which could feel limiting as teams take on more varied responsibilities.

The new **Role Management** feature lets you define your own roles based on actual departments, positions or tasks (for example, Marketing, VIP agent or night-shift service) and fine-tune their action permissions. Every action, from viewing conversations and sending messages to assigning organizations / agents, can be checked individually, so each agent does exactly their part and team management becomes more flexible and secure!

![Release notes (11)](/changelog-images/2-36-1-0-01.webp)

::: tip 💡
If you have any questions, contact your OakMega representative or see the guide: [Service Center role settings →](https://oakmega.notion.site/p/106ccd367ae8808aa558d107736f056c?pvs=25#38dccd367ae88051ad3adac2fde6d277)

:::

## Improvements

* Added recommended aspect ratios for images in form multiple-choice questions

## Fixes

* The share QR Code of chatbots displayed incorrectly
* Batch uploading tags might not run correctly