---
url: https://docs.oakmega.com/en/changelog/2-27-0-0.md
description: >-
  Released on 2026/01/29, version 2.27.0.0: Service Center Analytics lets you
  monitor service status in real time.
---

## Service Center Analytics: Monitor service status in real time

When service messages pour in, it can be hard to keep track of the current conversation volume, handling progress and staffing in real time.
The **Service Center Analytics - Real-time Dashboard** shows conversation statuses and the workload of each organization and agent as it happens, helping managers make quick decisions and reallocate resources flexibly so that every conversation is handled properly.

![Guide - Real-time Dashboard](/changelog-images/2-27-0-0-01.webp)

::: tip 💡
Note: If you have any questions, contact your OakMega representative or see the guide: [Service Center Analytics](https://oakmega.notion.site/2f6ccd367ae880ea9452f515df6940e6)

:::